Last updated: October 7, 2024

1. Refund Eligibility

Due to the digital nature of our Pro subscription service, refunds are generally not provided. However, we may consider refund requests in exceptional circumstances.

2. Refund Timeframe

If eligible, refund requests must be submitted within 48 hours of the purchase. Requests after this period will not be considered.

3. Refund Conditions

• Technical issues preventing access to Pro features
• Duplicate charges or billing errors
• Service unavailability exceeding 24 hours

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial subscription periods
• Used Pro features
• Cancellations after the 48-hour window

5. Refund Process

To request a refund:

1. Contact our support team at portly.dev@gmail.com
2. Provide your account details and payment information
3. Explain the reason for the refund request
4. Include any relevant documentation or screenshots

6. Refund Method

Refunds will be processed using the original payment method. Processing time may vary depending on your payment provider.

7. Cancellation vs Refund

Canceling your subscription will stop future billing but does not automatically qualify for a refund of previous payments.

8. Contact Us

If you have any questions about our refund policy, please contact us at portly.dev@gmail.com.